1. What is YouStay?

   YouStay is an online directory of travel and holiday accommodation places. We collect information about hotels, guest houses, lodges etc from various 3rd Party Affiliate Networks (eg travel.ian.com, safarinow.com etc) as well as private listings by individual accommodation owners. Out goal is provide an extrememly user friendly way of finding accommodation anywhere in South Africa.

2. Free Listings, are you serious?

   Yes! Think about it; Google, Facebook, YouTube, Wikipedia are all free to use but are still profitable companies. Accommodation owners are encouraged to list their establishment with us for FREE and by so doing they provide benefits to themselves through advertising/listing and we benefit by building a comprehensive directory for public use. Our income revenue is not derived from listing fees but from advertising and commision on certain bookings.

3. Do you process your own bookings?

   At this time we do not process any bookings on our site if you wish to book at a certain place you will need to use the booking link or contact information available. Online books are provided by various trusted 3rd party providers whom we have selected and you will need to check with their FAQ’s for more information about booking with them.

4. What does the pricing mean?

   Most of our listings are quoted as per-person-per-night sharing, the standard in the accommodation world. However we cannot control the information placed on the listings and you may find in a small number of cases when you book the actual pricing structure is slightly different. If this happens it would be great if you’d let us know.

5. What are the guidelines for writing a review?

   # Please do not write any words in all caps.
   # Please do not include hotel rates, rate ranges, or other pricing/promotional information.
   # Please do not recommend or reference a hotel other than the one booked on this particular trip.
   # Please write in English only.
   # Please be as specific as possible. Your fellow travellers want to know exactly what you liked or disliked about your hotel.
   # Please do not comment on or question other reviews or the content of this website, all of which is subject to change without notice.
   # Please do not direct comments/questions to hotel staff.
   # Please refer only to businesses you frequented during your stay at the hotel (for example, restaurants, bars, theatres, and shops).
   # Please refrain from making false statements or unlawful remarks (as determined by Hotels.com in its sole discretion).
   # Please refrain from profanity and other objectionable content (as determined by Hotels.com in its sole discretion).
   # Please do not include telephone numbers, physical addresses, e-mail addresses, or any other information that can be linked to a specific individual.
   # Please do not include HTML tags or URLs.
   # Please do not quote material from websites, books, magazines, newspapers, or other sources.
   # Please do not impersonate someone else or include any information about another person.
   # You must be 18 or older to write a review.

6. How do I add a Listing?

   First register a free account with YouStay. After registering you will need to check your email and click on the activation link. Once you have done this you can log in with your new user name and password. When logged in you will see a link in the left menu bar called “Add Listing” click on this link and fill in and submit the new listing form. Your listing will them be reviewed for appropriateness and should it suitable it will become visible in approximately 24-36 hours.

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